All Systems Operational
Agent Desktop   ? Operational
Communication Channels Operational
Twitter Search Queries   ? Operational
Facebook   ? Operational
Twitter   ? Operational
SMS   Operational
Sparkcentral Messenger Web and Mobile   Operational
Realtime Data API   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Postmortem - Read details
Jul 17, 15:20 PDT
Resolved - This incident has been resolved.
Jul 17, 14:50 PDT
Monitoring - The issue with queue updates and live actions has been resolved. We are monitoring in order to ensure there are no further issues.
Jul 17, 13:13 PDT
Investigating - Sparkcentral is experiencing an outage which is impacting queue updates and live actions such as outbound messaging. Actions are working but will not be represented in the conversation history until the page is refreshed. All actions will require a page refresh for the time being.
Jul 17, 11:45 PDT
Jul 16, 2018
Completed - The scheduled maintenance has been completed.
Jul 16, 21:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:09 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 16, 21:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 PDT
Scheduled - Tonight, Sparkcentral users in the U.S. will experience approximately 1 hour of downtime impacting IAM, Sparkcentral Messenger, Mobile integrations, and SMS. Downtime will begin on July 16th 9pm PST / July 17th Midnight EST / July 17th 6am CET.
Jul 16, 20:29 PDT
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.