All Systems Operational
Agent Desktop ? Operational
Communication Channels Operational
90 days ago
99.89 % uptime
Today
Twitter Search Queries ? Operational
Facebook ? Operational
Twitter ? Operational
WhatsApp Operational
Instagram Operational
90 days ago
99.89 % uptime
Today
Sparkcentral Messenger Web and Mobile Operational
SMS Operational
Realtime Data API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020
Completed - The scheduled maintenance has been completed.
Feb 23, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 00:00 PST
Scheduled - As part of our commitment to provide exceptional service to our customers, we wanted to make you aware that we will be performing scheduled maintenance on the databases hosted on our US platform.

During this operation, users will be logged out of Sparkcentral for up to one hour. To ensure the least impact possible across our international customers, we are performing this intervention during the time window when we typically have the least amount of users and message traffic in the US region. During this maintenance window, no messages will be lost. All inbounds occurring during the maintenance window will be processed after the maintenance is finished.
Feb 21, 14:13 PST
Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 09:20 PST
Monitoring - Multiple fixes have been deployed to address the intermittent login issues and slowness on the EU platform. We'll continue to monitor the issue.
Feb 14, 04:58 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 13, 05:24 PST
Investigating - We are currently investigating this issue.
Feb 13, 04:42 PST
Feb 12, 2020
Resolved - This incident has been resolved.
Feb 12, 11:40 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 09:17 PST
Investigating - The intermittent login issues returned, we are investigating the root cause. This issue can also cause a slowdown in the agent desktop.
Feb 12, 06:45 PST
Resolved - Users had intermittent issues to log in on the EU instance for a duration of 15 minutes. 1:04 PM-1:19 PM CET
Feb 12, 04:00 PST
Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.