Monitoring - A backend app was failing and had to be restarted. Platform performance is back to normal. We will continue to monitor it closely.
Nov 19, 04:15 PST
Investigating - We are currently investigating an issue that causes inbound messages to be delayed significantly. Furthermore, outbound messages seem to deliver as expected, however they do not populate in the conversation history.
Nov 19, 03:58 PST
Agent Desktop   ? Operational
Communication Channels Operational
Twitter Search Queries   ? Operational
Facebook   ? Operational
Twitter   ? Operational
SMS   Operational
Sparkcentral Messenger Web and Mobile   Operational
WhatsApp   Operational
Realtime Data API   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Expected Delays - WhatsApp Nov 27, 05:00-07:00 PST
Customers may experience a brief period of WhatsApp message delay lasting less than 5 minutes during the period of this scheduled maintenance. When the maintenance is complete, WhatsApp message delivery will be fully restored.
Posted on Nov 15, 07:28 PST
Past Incidents
Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.