Update - Instagram accelerated the deprecation of its API from July 31, 2018 to April 4, 2018, effective immediately responses on Instagram in Sparkcentral are suspended and will need to be responded to natively (Please review for more information: https://www.instagram.com/developer/).

Sparkcentral is continuing to explore options based on the information that was provided to us by Facebook and Instagram. We will continue to provide more details here or through your Client Partner.
May 16, 07:44 PDT
Update - Instagram accelerated the deprecation of its API from July 31, 2018 to April 4, 2018, effective immediately responses on Instagram in Sparkcentral are suspended and will need to be responded to natively (Please review for more information: https://www.instagram.com/developer/).

Additionally, please do not remove any Facebook pages as Facebook has temporarily suspended the approval of new business pages.

Sparkcentral is exploring options based on the news that was just provided to us by Facebook and Instagram. We will continue to provide more details here or through your Client Partner.
Apr 4, 14:54 PDT
Identified - Related to Facebook's investigation of the recent data privacy scandals around their platform, there have been changes to both the Instagram and Facebook APIs, which Sparkcentral relies on to provide its services.

The two currently known issues in the Sparkcentral platform related to these changes are:
- Degraded Instagram performance due to considerably reduced rate limits in the Instagram API
(https://techcrunch.com/2018/04/02/instagram-api-limit/)
- Inability to add Facebook pages as new channels to Sparkcentral because Facebook is currently blocking all new authentications through the Facebook API (https://developers.facebook.com/status/issues/104197713763517/)
Apr 4, 07:27 PDT
API   ? Operational
Web Interface   ? Operational
Databases   ? Operational
Real-time Websockets   ? Operational
Data Providers Major Outage
Twitter Search Queries   ? Operational
Facebook   ? Operational
Twitter   ? Operational
Instagram   ? Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018
Resolved - On May 19th, Facebook resolved this issue. Private messages may take time to repopulate, but if you continue to experience problems please report them to support@sparkcentral.com and provide screenshots of the missing messages so we can properly troubleshoot and track.
May 19, 09:57 PDT
Investigating - Around 9 am PST we became aware that some Facebook Messenger Private Messages were not entering Sparkcentral. In addition to our investigation, Facebook acknowledged the same issue and marked performance of Facebook Messenger as Degraded and their API team is actively troubleshooting. As we learn more about the resolution we will post to this page.

Link to Facebook developers forum: https://developers.facebook.com/support/bugs/2004696906231854/
May 18, 17:11 PDT
May 17, 2018

No incidents reported.

May 15, 2018
Resolved - The database upgrade has been completed.
May 15, 22:06 PDT
Update - Downtime Notification UPDATE: On Tuesday 5/15 at 9pm PST / Wednesday 5/16 at 6am CET Sparkcentral will perform a database upgrade that is expected to take 60 minutes or less. During this time Sparkcentral will not be available for use.
May 14, 09:51 PDT
Investigating - Please be advised that on Tuesday 5/15 at 11pm PST / Wednesday 5/16 at 8am CET Sparkcentral will perform a database upgrade that is expected to take 60 minutes or less. During this time the Sparkcentral application will not be available for use.
May 13, 22:38 PDT
May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018

No incidents reported.