All Systems Operational
Agent Desktop ? Operational
Communication Channels Operational
90 days ago
99.89 % uptime
Today
Twitter Search Queries ? Operational
Facebook ? Operational
Twitter ? Operational
WhatsApp Operational
Instagram Operational
90 days ago
99.89 % uptime
Today
Sparkcentral Messenger Web and Mobile Operational
SMS Operational
Realtime Data API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Dec 11, 2019

No incidents reported today.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Resolved - This issue has been resolved. All WhatsApp Business API clients in the US region should now be fully operational.
Dec 4, 13:32 PST
Monitoring - WhatsApp implemented a fix and is currently monitoring to confirm that all WhatsApp Business API clients in the US region are back online. We are continuing to monitor the status.
Dec 4, 11:06 PST
Update - We are continuing to monitor this issue.
Dec 4, 08:44 PST
Investigating - This may result in problems with inbound/outbound messaging for this medium in Sparkcentral. We are monitoring for updates. Please write to support@sparkcentral.com with any questions. More information can be found here: https://status.smooch.io/
Dec 4, 08:22 PST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019
Resolved - Facebook has resolved the outage. If you are still experiencing any issues within Sparkcentral, please reach out to support@sparkcentral.com.
Nov 28, 15:17 PST
Investigating - Facebook is currently experiencing an outage impacting Facebook, messenger, and Instagram. This may result in problems with inbound/outbound messaging for these mediums in Sparkcentral. We are monitoring for updates. Please write to support@sparkcentral.com with any questions.
Nov 28, 12:57 PST
Nov 27, 2019
Resolved - The WhatsApp API clients in EU region are now back to normal. You should now be able to respond to WhatsApp messages as expected.
Nov 27, 09:12 PST
Investigating - We are currently investigating an issue that causes intermittent delivery failures for outbound WhatsApp messages.
Nov 27, 07:30 PST