Update - Services have been upscaled to ensure faster load times for reporting data.
Recent activity and agent availability in the Real-time Dashboard are unavailable at the moment, which is still being investigated.
Mar 21, 04:20 PDT
Investigating - Most reporting features are currently showing slow performance which can lead to time-out errors when trying to load reporting data. Engineers are investigating.
Mar 20, 09:24 PDT
Update - The maintenance/backfill has been performed successfully. Before resolving this incident, however, the backfilled data still needs to be verified. Until then, the reporting data from Feb 26, (approx.) 04:00 - 15:00 PST should still be viewed as incomplete.
Mar 6, 02:59 PST
Update - We will be performing an unscheduled database maintenance, which will include backfilling for this data, today at 5pm PT. We anticipate it lasting several hours. While we're going through this backfill, some reporting features may be slow or inaccessible. Instagram and Sparkcentral Messenger channels may also experience some latency. We will let you know when this maintenance is complete. Thank you for your understanding.
Mar 5, 15:25 PST
Identified - There is currently missing reporting data for Facebook and Twitter for the period of Feb 26, (approx.) 04:00 - 15:00 PST. All reporting metrics are affected.
Mar 1, 11:57 PST
A fix has been released, the Help Page should be available as expected again.
Mar 21, 06:32 PDT
The Help Page is currently unavailable. Engineers have figured out the root cause and are working on a solution. In the meantime, any support requests can be sent in via e-mail to email@example.com
Mar 21, 05:16 PDT
The scheduled maintenance was completed successfully.
Mar 19, 21:25 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 PDT
Sparkcentral has a scheduled infrastructure maintenance on Monday, March 19, starting at 9pm PDT. This process is expected to last up to 1 hour. While we do our best to minimize interruptions, we expect roughly 10min of downtime during the maintenance.
Mar 19, 02:38 PDT
All delayed Twitter search results are now caught up and present in Sparkcentral.
Mar 9, 05:41 PST
The outstanding search query results are catching up and arriving in the platform. This process might take a few hours.
Mar 8, 06:09 PST
Twitter search query results were not coming in since approximately March 7, 9AM PST. The issue has been fixed, new search query results are coming in again, and older results will come in soon.
Mar 8, 04:56 PST