Inbound messages delayed & slow performance (EU + US)

Incident Report for Sparkcentral

Resolved

This incident has been resolved.

Posted Dec 17, 2018 - 09:31 PST

Monitoring

Inbound messages are catching up and general platform performance is back to normal.

Posted Dec 17, 2018 - 06:39 PST

Investigating

We are seeing that inbound messages are currently coming in with a delay which is caused by an issue in one of our backend systems. Also, actions such as sending replies or moving conversations to pending/resolved might take longer than usual.

Posted Dec 17, 2018 - 06:30 PST

This incident affected: Agent Desktop and Communication Channels (Facebook, Twitter, WhatsApp, Sparkcentral Messenger Web and Mobile, SMS).