WhatsApp Business API clients hosting service is partially degraded in the US region

Incident Report for Sparkcentral

Resolved

This issue has been resolved. All WhatsApp Business API clients in the US region should now be fully operational.

Posted Dec 04, 2019 - 13:32 PST

Monitoring

WhatsApp implemented a fix and is currently monitoring to confirm that all WhatsApp Business API clients in the US region are back online. We are continuing to monitor the status.

Posted Dec 04, 2019 - 11:06 PST

Update

We are continuing to monitor this issue.

Posted Dec 04, 2019 - 08:44 PST

Investigating

This may result in problems with inbound/outbound messaging for this medium in Sparkcentral. We are monitoring for updates. Please write to support@sparkcentral.com with any questions. More information can be found here: https://status.smooch.io/

Posted Dec 04, 2019 - 08:22 PST

This incident affected: Communication Channels (WhatsApp).