Whatsapp provider issue

Incident Report for Sparkcentral

Resolved

Our WhatsApp provider has fully resolved the latency problems with WhatsApp Messages. This incident has been resolved.

Posted Jun 11, 2020 - 15:06 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 11, 2020 - 06:36 PDT

Monitoring

Our Whatsapp provider is continuing to see improvements with Whatsapp messaging delays. Most accounts should now be stable but they are continuing to work on resolving issues for a small subset of customers. They are working to fully resolve this issue.

Posted Jun 10, 2020 - 17:39 PDT

Identified

Our Whatsapp provider is experiencing issues impacting inbound and outbound messages on Whatsapp. They identified the issue and are working on a fix.

Posted Jun 10, 2020 - 07:27 PDT

This incident affected: Communication Channels (WhatsApp).