Users unable to respond to private messages on Facebook

Incident Report for Sparkcentral

Resolved

This incident has been resolved.

Posted Aug 06, 2020 - 18:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 06, 2020 - 18:14 PDT

Update

Following Facebook status via https://developers.facebook.com/status/dashboard/

Posted Aug 06, 2020 - 16:25 PDT

Identified

This issue appears to be a widespread bug on Facebook. Their engineering team is currently working to resolve this issue.

Posted Aug 06, 2020 - 15:38 PDT

Investigating

We are currently investigating an issue that prevents users from responding to private messages on Facebook.

Posted Aug 06, 2020 - 14:16 PDT

This incident affected: Agent Desktop and Communication Channels (Facebook).