Facebook partial outage: Pages get suspended

Incident Report for Sparkcentral

Resolved

This incident has been resolved.

Posted Jul 10, 2020 - 10:35 PDT

Monitoring

Facebook fixed the issue, we keep on monitoring the issue.

Posted Jul 10, 2020 - 09:03 PDT

Investigating

Facebook is having issues with their pages API. Customers get emails that channels are suspended on Facebook and Instagram.
We're investigating and improving our resilience. The Sparkcentral platform will try to restore the page connection every 5 minutes.

Posted Jul 10, 2020 - 06:13 PDT

This incident affected: Communication Channels (Facebook, Instagram).