Infrastructure Updates (US platform)
Scheduled Maintenance Report for Sparkcentral
The scheduled maintenance has been completed.
Posted Feb 23, 2020 - 01:00 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 23, 2020 - 00:00 PST
As part of our commitment to provide exceptional service to our customers, we wanted to make you aware that we will be performing scheduled maintenance on the databases hosted on our US platform.

During this operation, users will be logged out of Sparkcentral for up to one hour. To ensure the least impact possible across our international customers, we are performing this intervention during the time window when we typically have the least amount of users and message traffic in the US region. During this maintenance window, no messages will be lost. All inbounds occurring during the maintenance window will be processed after the maintenance is finished.
Posted Feb 21, 2020 - 14:13 PST
This scheduled maintenance affected: Communication Channels (Twitter Search Queries, Facebook, Twitter, WhatsApp, Instagram, Sparkcentral Messenger Web and Mobile, SMS) and Agent Desktop, Realtime Data API.