Infrastructure Updates (EU platform)

Incident Report for Sparkcentral

Resolved

This incident has been resolved.

Posted Feb 08, 2020 - 17:18 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 08, 2020 - 16:40 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 08, 2020 - 16:16 PST

Identified

Maintenance is taking longer than expected. We will notify once it's finished.

Posted Feb 08, 2020 - 16:15 PST

This incident affected: Agent Desktop, Realtime Data API and Communication Channels (Twitter Search Queries, Facebook, Twitter, WhatsApp, Instagram, Sparkcentral Messenger Web and Mobile, SMS).