Slow Reporting Performance

Incident Report for Sparkcentral

Resolved

Real-time dashboard metrics are available as expected again.

Posted Mar 22, 2018 - 03:16 PDT

Update

Services have been upscaled to ensure faster load times for reporting data.
Recent activity and agent availability in the Real-time Dashboard are unavailable at the moment, which is still being investigated.

Posted Mar 21, 2018 - 04:20 PDT

Investigating

Most reporting features are currently showing slow performance which can lead to time-out errors when trying to load reporting data. Engineers are investigating.

Posted Mar 20, 2018 - 09:24 PDT