All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent Desktop ? Operational
Communication Channels Operational
90 days ago
99.76 % uptime
Today
Twitter Search Queries ? Operational
Facebook ? Operational
Twitter ? Operational
WhatsApp Operational
Instagram Operational
90 days ago
99.76 % uptime
Today
Sparkcentral Messenger Web and Mobile Operational
SMS Operational
Realtime Data API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 20, 2020

No incidents reported today.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
WhatsApp media messages failing
Resolved - Our WhatsApp provider has deployed a fix that has resolved the issues impacting receiving media messages.
Oct 16, 05:43 PDT
Identified - Our WhatsApp provider continues to investigate the intermittent reports of delayed WhatsApp media messages. They have escalated the issue to their provider for further assistance to help understand the root cause of this issue. They will provide an update as more information becomes available. We will continue to monitor the situation.
Oct 15, 15:22 PDT
Investigating - Our WhatsApp provider is investigating an issue with WhatsApp inbound media messages failing. You may see delays in the receipt of these messages, possibly receiving 429 error codes. Please note this is only affecting media messages; other WhatsApp messaging is functioning as expected.
Oct 15, 11:50 PDT
Twitter API Irregularity issues that impacts in sending, and receiving Twitter messages.
Resolved - Twitter has managed to solve this incident and is fully operational again.
Oct 16, 00:16 PDT
Investigating - Twitter API is currently experiencing issues that impacts in sending, and receiving Twitter messages. We will provide an update as more information becomes available. We are monitoring the situation. Follow status via https://api.twitterstat.us/
Oct 15, 15:29 PDT
Oct 15, 2020
Oct 14, 2020
Login issues, and slowness on the EU platform
Resolved - This incident has been resolved.
Oct 14, 12:00 PDT
Monitoring - A fix has been implemented, the platform is back up, and running. We are monitoring the results.
Oct 14, 10:05 PDT
Investigating - We are investigating login issues, and slowness on the EU platform. We will provide an update as soon as we have more information.
Oct 14, 09:33 PDT
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.

← Incident History Powered by Statuspage