All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent Desktop ? Operational
Communication Channels Operational
90 days ago
100.0 % uptime
Today
Twitter Search Queries ? Operational
Facebook ? Operational
Twitter ? Operational
WhatsApp Operational
Instagram Operational
90 days ago
100.0 % uptime
Today
Sparkcentral Messenger Web and Mobile Operational
SMS Operational
Realtime Data API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Aug 7, 2020

No incidents reported today.

Aug 6, 2020
Users unable to respond to private messages on Facebook
Resolved - This incident has been resolved.
Aug 6, 18:21 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 18:14 PDT
Update - Following Facebook status via https://developers.facebook.com/status/dashboard/
Aug 6, 16:25 PDT
Identified - This issue appears to be a widespread bug on Facebook. Their engineering team is currently working to resolve this issue.
Aug 6, 15:38 PDT
Investigating - We are currently investigating an issue that prevents users from responding to private messages on Facebook.
Aug 6, 14:16 PDT
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020
SMS/WhatsApp provider message latency issue
Resolved - Our SMS/WhatsApp provider reported that all latency issues have been resolved.
Jul 27, 15:47 PDT
Monitoring - SMS/WhatsApp platform latency has improved, and our provider is seeing significant improvements, and they are continuing to monitor the issue.
Jul 27, 15:27 PDT
Identified - Our SMS/WhatsApp provider is experiencing platform latency issues impacting inbound, and outbound messages on SMS/WhatsApp.
Jul 27, 15:08 PDT
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

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