Incorrect queue behavior

Incident Report for Sparkcentral

Resolved

This incident has been resolved.

Posted May 27, 2021 - 04:37 PDT

Investigating

We are currently investigating an issue where a new queue item is not automatically selected after moving a conversation to pending or resolved status. We will provide an update as soon as we have more information.

Posted May 26, 2021 - 14:47 PDT

This incident affected: Agent Desktop.